FREQUENTLY ASKED QUESTIONS

What are your candles made of?
Juicy Baby, LLC candles are made with all-natural soy wax and quality fragrance oils.  We use fragrance oils that are 100% phthalate-free.  Our candles include cotton wicks which is a flat braided cotton wick design.

What are your Juicy Baby Body Products made of?

Our Body products contain natural ingredients including natural butters and oils.  Our body products do include a preservative.  This is to make sure that our products will last longer and can be stored without the worry of bacteria and various germs occurring.  Our Preservative is paraben-free and formaldehyde-free.

 

Where do you purchase your materials and ingredients?
All of our materials and ingredients are purchased from companies in the us and Canada.

Where are your products made?
All of our Juicy Baby products are hand-made, hand-poured, and hand-packaged in Stone Mountain, GA.

How long do your candles and melts last?
As long as you keep the wick trimmed and only burn them for 4-5 hours at a time, our 10 oz candles will burn at least 40 hours or more.  Our wax melt can burn 12-18 hours per full wax melt package.

What is the shelf-life for your body products?  

Our body product's shelf-life can extend to at least 6 months.

Why should I trim the wick and only burn your candles for 4 hours at a time?
To practice safe candle care it is best to keep the wick trimmed and burning no more than 4 hours at a time.  This will slow everything down so that you will experience a longer burn time. A longer wick creates a larger flame and causes your candle to melt faster.  burning your candle for 4 hours at a time ensures that the wax melts all the way to the edge of the container and will prevent your candle from tunneling. The melted wax will contribute to the scent given off by your candle when lit. 

How quickly will my order ship?
It is our determination to ship your orders as quickly as possible.  At this time please allow 2-3 days for your orders to be processed.  Our shipping days are Monday - Wednesday.  Currently, all orders (excluding special or bulk orders) are shipped from Stone Mountain, GA via USPS Priority Mail  and UPS. 
These methods aid in your products being received in good quality conditions as well as speedy delivery.

Please be diligent with tracking your order in the summer. Try to bring candles and body butter in as soon as possible.  We will do our part to package your order to prevent a change inconsistency, however, this is not guaranteed.

 

You will receive a tracking number for your order when it is fulfilled.  our packages do not require a signature. 

What to Do if my Body Butter consistency changes during transit?

Your body butter can be revived by placing the jar in the refrigerator for an hour or until it begins to harden.  You can then mix the body butter to regain the whipped texture.  

 

Whipping adds tiny air bubbles (just like any whipped cream) that increase the size, lightens the density, and change the texture, making the butter light and fluffy.  If the body butter melts, the air bubbles are collapsed, causing the volume to decrease.  Our jars are filled to the top, however, if the butter melts, there will be less volume in the container. This does not change any of the benefits you will endure from the body butter.

What makes an all-natural soy wax candle different?
The most common candles in stores are paraffin wax.   Paraffin wax is refined from crude oil.  Soy wax is a natural wax derived from the vegetable soybeans.  soy wax burns cleaner with little to no petro-carbon soot.  Soy wax is renewable, biodegradable, and nontoxic.  Soy wax also burns slower than paraffin allowing soy wax candles to last longer.

Do you offer any discounts on large orders?
Yes. For more information on bulk pricing.   Please email us at juicybabycompany@gmail.com. 

 

Some examples of large orders we can provide include:

  • Candles as wedding and Party favors

  • Candles as a gift to your clients or vendors

  • Candles to burn or sell in your boutique/salon/spa/hotel